Retail Technical Manager

Silven Recruitment Posted 27/01/2020
  • Hertfordshire
  • c. £50K
  • BF/6555

The Opportunity

Retail Technical Manager

c 50K

Hertfordshire

 

We are currently recruiting for a Retail Technical Manager who can manage key business accounts and work cross functionally to ensure all standards meet or exceed specifications agreed with clients.  You will be the sole point of contact for some major UK retailer accounts for all things technical, quality and safety on site

 

Overview

 

To be the main point of contact between the business and multiple major retailer customers

 

Main Responsibilities

 

  • To maintain and improve working relationships with retailers. Working closely with commercial and marketing to achieve this
  • To maintain suppliers of technical services such as Co-Pack and consumer complaints management
  • Coordinate technical activities ensuring products are manufactured against agreed specs
  • Provide customers with advices on strategy and technical matters
  • Represent the business in benchmarking exercises
  • Lead technical meetings
  • Ensure site complies with retail codes of practice
  • Develop joint business direction between retailers and the business
  • Deliver against KPI’s
  • Customer facing on all technical issues
  • Deliver retail reports and push for CI
  • Develop robust corrective action where necessary
  • Communicate non-conformances and corrective action required to customers after audits
  • Drive technical and quality culture on site
  • Ensure corrective measures are implemented
  • Oversee technical elements of new product launches
  • Lead technical aspects of customer projects
  • Reporting documentation where required
  • Ensuring compliance with group policy
  • Provide technical support during new business integration

 

Requirements

 

  • Degree qualified or relavent experience
  • Several years in simialry or senior technical role (FMCG or retail)
  • Ability to relationship build
  • Pragmatic
  • Able to influence internally and externally
  • Organisation, prioritisation and problem solving skills
  • Strong leader
  • Go getter
  • Attention to detail
  • Excellent communicator
  • Presentation skills
  • Strong IT skills

 

Next Steps

 

Get in touch! If you think this role is for you, send your CV to bobby.fiddaman@ silven.co. uk with BF/6555 as a subject or give me a call on 0161 832 7463.